Melt Gelato Scoops Up Efficient Nutrition Analysis from MenuCalc®
Accuracy, Cost-Effectiveness and Customer Service
Previously, the company sent its food labels to a laboratory that used a database to perform nutrition analysis, and then waited some days for the results. For Barwin, the process was both time-consuming and difficult.
“Our whole experience with the laboratory was a hassle,” he noted. “It was stressful having to wait so long for nutrition results and to be at the mercy of someone else’s schedule. Plus, it would have been a huge investment of time and money to use their services for all our locations, especially since our ingredients vary from region to region.”
“I discovered MenuCalc to be extremely forward-thinking with a very reasonable pricing structure,” said Barwin. “It made the most sense compared to the other options in the market since it is much more efficient and a huge time-saver. I simply don’t have weeks available to work with an outside service to generate nutrition information.”
Melt Gelato signed up for MenuCalc’s Web Do-it-Yourself plan, which allows users to license the company’s online application for unlimited use and independently perform their nutrition analysis, assisted by training and customer support provided by MenuCalc’s expert staff. A Registered Dietitian plan is also available, whereby MenuCalc’s registered dietitians perform the analysis and assure compliance of all locations under menu labeling bills. Results with both plans are instantaneous and can be customized and exported into programs like Microsoft Word and Excel. Completed nutrition data can easily be printed, emailed and shared via brochures, menus and Web sites.
After a personalized training session with Needham to learn the MenuCalc system, Barwin was ready to tackle nutrition analysis on his own. MenuCalc is easy to use and I’m happy that I can enter the nutrition information myself and get immediate results, he noted.
Flexibility and Customer Support
“It’s great that I can make changes to our recipes on the fly and play around with ingredients to bring down calories and fat counts,” said Barwin. “Since our goal is to offer healthy dining choices to our customers, we don’t want to include 800-calorie sandwiches in our menu, for instance. With MenuCalc, I can easily eliminate high-calorie condiments or fillings and view the calorie changes instantly online. It’s a totally flexible application and has made nutrition analysis a lot more fun than I expected!”
In addition to providing skilled, personalized customer service, Needham and lead Registered Dietician Alyson Mar regularly counsel clients regarding regulations, industry issues and developing food trends. In contrast, most laboratories and consultants charge high prices for specialized assistance, often up to $500 for a single question.
“MenuCalc’s customer service has exceeded my expectations,” said Barwin. “I appreciate having the CEO of the company patiently go through the training with me. And when I have questions, I can always immediately reach someone at the head office – there is no call center to go through and the response time is almost instantaneous. I would definitely recommend MenuCalc to any restaurant looking for efficient, cost-effective nutrition analysis.”